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General Terms and Conditions

  1. Digital printing should have color different. Due to different model of printing machine, materials, ink time, weather, humidity, there will be 5%-15% colour difference in printing the image on the material by using same image file.
  2. All printing colour should follow our colour standard, customers cannot reprint or refund due to the colour different between the product and screen shot in computer, products or drafts from other companies.
  3. Customers are required to check carefully for the quantity and quality of goods received, return will not be accepted after customers’ acceptance of goods.
  4. In case of reprint is necessary, only same products can be returned in any circumstances, no refund nor change of products, design nor specifications would be accepted.
  5. We withhold the right to destroy any finished goods which are not picked up within 30 days after completion of printing; We will not be responsible for any loss that caused; In such circumstances, any deposit nor pre-payment will be refunded, and we withholds the rights to chase back the remaining amount or value of the goods.
  6. We will not be responsible for any customer submitted file that does not match with customer confirmed requirements, which may include the file inconsistency with size / bleeding deficit / colour cutting size / image resolution inadequate / lacking of fonts, and etc., and eventually lead to errors.
  7. We would only keep the electronic files of customers not more than 1 months. Customers are encouraged to keep a soft copy for future production of the materials.
  8. Customers confirmed that the printing content does not include any printed matter without authorization of the copyright holder text, images, designs, trademarks, currency and bank note or any of the copyrighted work; customers are to ensure prints will not infringe any third party rights including copyright, trademark, publicity, privacy and will not libel or defame any third party, and has obtained all necessary authorizations or permissions for third-party material into works of customers; Customers confirmed that they have obtained all necessary permissions, rights and authorization of orders, and to authorize the printing of customers work; we will request customers to submit or produce relevant authority authorization for verification if necessary.
  9. If customers provide any printed contents which may involve defamation, invasion of privacy counterfeit, copy, reproduce, intellectual property infringement, indecent, obscene, infringe any third party rights, currency and bank note or breach of our laws, and other printed matter, we reserved the rights to refuse in printing. With the maximum extent permitted by applicable law, we will not be responsible or liable for the contents user nor any third party.
  10. Customers undertakes that if any person, group or institution for (i) breach of the terms of service; or (ii) any customers products in printed text, photos, images, graphics, or other materials covering or may be involved defamation, invasion of privacy, counterfeit, copy, reproduce, intellectual property infringement, indecent, obscene, infringe any third party rights, currency and bank note or violate our laws, the situation, and to make any form of litigation, claims, notification or take any action the will indemnify e-banner and its directors, officers and employees for any losses suffered, including but not limited to the relevant claims, losses, costs and reasonable attorneys’ fees.
  11. We withholds the rights to make final decision on producing or printing of any files or materials from customers.

Return Policy

  1. Should customers wish to return any flawed product, all requests must be made within three days and all returned goods must be in good conditions & description like quantity / packaging accessories must be consistent with the invoice. Otherwise, no refund shall be made nor there will be any written off.
  2. Customers are required to arrange all returns delivery.
  3. Return request depends upon each branch business hours. No handling nor acceptance will be catered during non-operating hours.
  4. For any order claim, we will only reprint the order or refund the relevant amount. We will not be liable for any other losses caused by using our services.
  5. Refund will be returned to the customer’s bank account by cheque.

Artwork Requirement

  1. Colour standard of all printed materials should refer to our standard in colour management; Please do not refer to the standard on any monitor, screen or printed manuscript. Artwork must be in CMYK, Bitmap or Grayscale mode. All RGB5 or Spot colours would be converted into CMYK for printing should there be any variance induced, colour standard of all printed materials should also refer to our standard in colour management as well, we will not be responsible for any colour shif dispute due to colour conversion.
  2. All text must be created in outline shape.
  3. All line weight not less than 0.25pts.
  4. Do not set black colour to C 100 M 100 Y 100 K 100. Should you require super black, please consider using C 40 M 30 Y 30 K100.
  5. Please refrain from setting total ink coverage more than 240%. Too much ink coverage may cause final artwork to be dirty or sticky.
  6. In order to make your tint, toning effect clearer, make sure the value between colors are at least 10% difference.
  7. Avoid using font size less than 4pts.
  8. Artwork should be created in actual size in 1:1 scale, and artwork’s resolution should be set to 300 DPI. We will not be responsible for making any changes in the artworks.
  9. You are strongly encouraged to use our template for artwork production. Due to the number of products available, there is no standard bleeding area. Please consult our sales coordinator for artwork bleeding area.
  10. Due to the number of products available, please consult our sales coordinator for black colour CMYK code for individual printing products.
  11. Supported Software and file formats: Adobe Photoshop, illustrator, JPEG and adobe supported file format
  12. We reserve the right to amend these terms and conditions at any time without prior notice.